SHIPMENTS TO SPAIN
Shipments to Spain Peninsula and Balearic Islands will be delivered by DHL Express or other alternative in a space between 24-72 hours.
In Ceuta, Melilla and the Canary Islands the deadlines are extended 3-5d days according to customs delay. Shipping costs to Spain are always FREE.
SHIPMENTS TO EU
Shipments to the rest of the EU countries will be delivered by DHL Express or other alternative, in a delivery time that is estimated at 3-5 days with a cost of € 35.
Order over 300€ – FREE.
SHIPMENTS TO USA
Orders destined for the USA will be delivered by DHL Express or other alternative, the delivery time is estimated between 3-5 days with a cost of € 90.
OTHER REGIONS
If you are in a country that does not appear on the list, please access our
customer service area.
If you prefer send us an
e-mail: info@torras.com with the
code or name of the garment you are interested in,
size and your residences address and we will
contact you in less than 24 hours
*It is possible that due to circumstances beyond our control, whether they are: delay in customs, rain, wind, plane failure, etc,….) you may suffer some delay in shipping and, therefore, we are not responsible for the delay and it cannot be a reason for return.
If you receive a damaged or defective item, please take photos and immediately contact our Customer Service (or send us an e-mail to: info@torras.com.) to request its replacement. In case of not having stock available, you will be offered an alternative, or in the worst case, your money will be returned. Once the replacement has been agreed, make sure that the product is well packed and follow the instructions received.
If you receive an erroneous product, you have 7 calendar days to make the claim.
We will bear the return shipping costs, as long as the products have a defect, do not match the description of the item on the website or have been damaged during transport or handling by us.
The amount will be refunded once the garment is received and verified. If it is in good condition, the amount paid will be refunded.
